Account Information

Is my personal information secure?

Yes, we take the security of your personal information seriously. Have a read of our Privacy Policy for further information.

How do I change my password?

Sign in to your account using the Bonds Member 'Sign In' link in the top right-hand corner of www.bondsaustralia.com. Once you're signed in, click on 'Your Account' in the top right-hand corner and once on this page click 'Account Information' and tick the 'Change Password' option. Enter your existing password, your preferred new password, confirm it and click 'Submit'.

I've requested to have my password reset, but I haven't received an email with the link. Help!

Check your junk/spam inbox, and if you can't find the email, it might mean you don't have an account with Bonds.

You can create one by clicking the below link, and if this doesn't solve the issue, please contact us here..

Create Account here.

I'm a Bonds member but I don't receive any emails or notifications.

Oops, this might mean you're not subscribed. Head to the My Account page and click on Email Preferences in your menu. Once there, select to receive Bonds emails, and you're good to go!

Make sure hello@mail.bondsaustralia.com is marked as safe so it stays out of your spam folder.

I signed up but haven't received my Welcome 25% off discount.

If you are signed in, your Welcome discount is automatically applied at checkout on your first order.

Do I need to be subscribed to emails to be a member?

You don't need to be subscribed to be a Bonds member, however, you do need a valid email address to join. Stay subscribed to emails when joining Bonds to receive notification of your membership benefits, rewards, and member-exclusive deals & events. Make sure hello@mail.bondsaustralia.com is marked as safe so it stays out of your spam folder!

How do I view and update my Bonds details?

Log into My Account by clicking the link below.

My Account

What if I don't want to receive emails anymore?

Sad face, but we get it. Head to the My Account page and click on Email Preferences in your menu. Once there, click "Unsubscribe" to the different types of emails you don't want to receive.

You can also click "Unsubscribe" on the footer of any Bonds email you receive.

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