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Missing Order
I’m missing part of my order, where is it?
Your order may have been split and sent in more than one parcel. Please see you shipment email for more information or reach out to customer service here.
My order has been delivered, but I haven’t received it!
Our Customer Service team will need lodge an enquiry to find out the whereabouts of your parcel. Contact the team here. Please allow up to five business days from when we lodge the enquiry for the postal carrier to respond to us.
My order is showing as complete, but I haven’t received it. Where is it?
A 'complete' order means it's been sent from our end, not necessarily that it's been received on your end. For up-to-the-minute information on the whereabouts of your order, please check the tracking information emailed to you.
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