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How do I contact Bonds if I am hearing or speech impaired?
If you have any type of disability, we recommend that you visit the FCC Accessibility Clearinghouse and the Access Board website. You'll find expert advice such as alternative screen readers, screen magnifiers and other devices that can make using a computer easier and more enjoyable.
We also recommend that you visit AbilityNet's My Computer My Way, which provides advice on making your computer accessible.
If you are having difficulty accessing our website, would like further information about our accessibility efforts, or have other accessibility questions or feedback, please contact a specialised representative by phone at 1-888-244-1438 or by email at consumer.accessibility@hanes.com.
I’ve sent an enquiry over social media to your Facebook/Twitter accounts but are yet to hear back, any advice?
We aim to get back to enquiries on Facebook and Twitter within 24 to 48 hours during business days.
Do you have an ethical sourcing policy?
We certainly do. At Bonds, we have a responsibility to our customers, colleagues and supply partners to ensure that the items sold on bondsaustralia.com are produced under acceptable conditions and in an ethical way. This means that they must have been produced:
- Lawfully, through fair and honest dealing;
- Without exploiting the people who made them;
- In decent working conditions and;
- Without damaging the environment.
For more information on this and other related issues, to find out more head here.
I'm having IT issues with your website, help!
Ugh, IT issues… we feel you! To get the best online experience, we suggest the following:
- Using an up-to-date browser like Chrome, which you can download here.
- Clearing your browser history/cache.
- Using a different device. If you're trying to place your order on a mobile device, try using a computer/laptop.
- Using a different payment method.
If you’re still having problems, get in touch with our Customer Service team here and include the following where possible:
- As much detail as you can about the issue.
- Screenshots of any error messages you receive.
- Which web browser you are using (e.g. Internet Explorer, Firefox, Chrome, Safari, etc).
- Which device you are using (e.g. phone, desktop, tablet).
- What you have done so far to try and resolve it.
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How do I contact Bonds if I am hearing or speech impaired?
If you have any type of disability, we recommend that you visit the FCC Accessibility Clearinghouse and the Access Board website. You'll find expert advice such as alternative screen readers, screen magnifiers and other devices that can make using a computer easier and more enjoyable.
We also recommend that you visit AbilityNet's My Computer My Way, which provides advice on making your computer accessible.
If you are having difficulty accessing our website, would like further information about our accessibility efforts, or have other accessibility questions or feedback, please contact a specialised representative by phone at 1-888-244-1438 or by email at consumer.accessibility@hanes.com.
I’ve sent an enquiry over social media to your Facebook/Twitter accounts but are yet to hear back, any advice?
We aim to get back to enquiries on Facebook and Twitter within 24 to 48 hours during business days.
Do you have an ethical sourcing policy?
We certainly do. At Bonds, we have a responsibility to our customers, colleagues and supply partners to ensure that the items sold on bondsaustralia.com are produced under acceptable conditions and in an ethical way. This means that they must have been produced:
- Lawfully, through fair and honest dealing;
- Without exploiting the people who made them;
- In decent working conditions and;
- Without damaging the environment.
For more information on this and other related issues, to find out more head here.
I'm having IT issues with your website, help!
Ugh, IT issues… we feel you! To get the best online experience, we suggest the following:
- Using an up-to-date browser like Chrome, which you can download here.
- Clearing your browser history/cache.
- Using a different device. If you're trying to place your order on a mobile device, try using a computer/laptop.
- Using a different payment method.
If you’re still having problems, get in touch with our Customer Service team here and include the following where possible:
- As much detail as you can about the issue.
- Screenshots of any error messages you receive.
- Which web browser you are using (e.g. Internet Explorer, Firefox, Chrome, Safari, etc).
- Which device you are using (e.g. phone, desktop, tablet).
- What you have done so far to try and resolve it.
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